General Questions

1. What is Coupons KW?
Coupons KW is a platform that delivers personalized offers and coupons to your WhatsApp. You can redeem these offers directly with merchants.

2. Is it free to use Coupons KW?
Yes! Creating an account and using the platform is 100% free for users.

3. Do I need to create an account to view offers?
Yes. You must sign up using your WhatsApp number to unlock and access all available offers.

Account & Sign-In

4. How do I create an account?
Simply enter your WhatsApp number, and we’ll send you a one-time verification code.

5. I didn’t receive the verification code — what should I do?
Please check your WhatsApp. If you still don’t receive it after 1 minute, try again or contact support.

6. Can I use a different number later?
You’ll need to register a new account with the new number.

Coupons & Offers

7. How do I get a coupon?
Click the "Get Coupon" button next to the offer. If you're logged in, a coupon with all the details will appear and be saved to your dashboard.

8. Where can I find my coupons?
You can access all your generated coupons under the "My Coupons" section in your account.

9. Can I generate multiple coupons for the same offer?
Some offers allow it, some don’t. If you try again, we’ll notify you whether a new coupon can be generated.

Redeeming a Coupon

10. How do I use a coupon?
Show the merchant your coupon code. Most merchants will contact you directly to confirm and deliver the service/product.

11. Do I need to pay online?
No. All payments happen directly with the merchant, unless otherwise stated.

12. What if the merchant doesn’t respond?
Please allow a little time for them to contact you. If there's a delay, contact us and we’ll follow up on your behalf.

Privacy & Security

13. Will you share my WhatsApp number with others?
Never. We only use your number to send you coupons and important updates.

14. Are my personal details safe?
Yes. We take your privacy seriously and comply with all local data protection regulations.

Support

15. How can I contact support?
You can reach us directly via WhatsApp or email — visit the Contact Us page.